Kathy's Craft Room UK customer privacy notice

 

Contact details: hello@kathyscraftroom.co.uk 

 

We collect or use the following information to provide services and goods, including delivery: 

• Names and contact details 

• Addresses 

• Purchase or account history 

• Payment details (including card or bank information for transfers and direct debits) 

• Website user information (including user journeys and cookie tracking) 

• Photographs for bespoke orders 

• Information relating to compliments or complaints 

 

We collect or use the following information for the operation of customer accounts and guarantees: 

• Names and contact details 

• Addresses 

• Payment details (including card or bank information for transfers and direct debits) 

• Purchase history 

• Account information, including registration details 

• Information used for security purposes 

• Marketing preferences 

 

We collect or use the following information for service updates or marketing purposes: 

• Names and contact details 

• Marketing preferences 

• Purchase or viewing history 

• Lawful bases and data protection rights 

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website. 

 

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 

 

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 

 

Your right to erasure - You have the right to ask us to delete your personal information.

 

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 

 

Your right to object to processing - You have the right to object to the processing of your personal data. 

 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.  

 

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

 

If you make a request, we must respond to you without undue delay and in any event within one month. 

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

 

Our lawful bases for collecting or using personal information to provide services and goods are: 

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: 

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

 

Where we get personal information from: Directly from you 

 

How long we keep information: Indefinitely. 

 

Who we share information with: Wix 

 

This data processor does the following activities for us: Manage online store and purchases.  

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:            

 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

 

Helpline number: 0303 123 1113 

 

Website: https://www.ico.org.uk/make-a-complaint 

 

Last updated: 25th October 2025.